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Information About

Coronavirus Outbreak

Although Covid-19 creates a new normal in every moment of our lives, as Hellovillam, we do everything necessary to ensure that our guests always have a pleasant and peaceful holiday.

We continue to serve you in this period with our policies that priorities customer satisfaction first, as always. Starting from the preparation of our villas for your stay, we apply different disinfection rules, and we care about your health and satisfaction at every point of your vacation.

During your holiday in our rental villas where we take all necessary precautions for a healthy holiday with Hellovillam’s assurance, your holiday consultant will always be with you, just a phone call away.

How We Handle

Disinfection Process

After each stay, a comprehensive disinfection process is carried out in the villas for your health. The entire villa, especially in high contact areas, is cleaned for the next guest. Especially, every single point which is highly contacted is cleaned and disinfected in detail.

A healthy villa holiday with your loved ones awaits you with the assurance of Hellovillam! High-contact areas includes:

  • Door handles
  • Tables
  • Chairs
  • Railings
  • Kitchen
  • Taps
  • Light switches
  • Remote controls
  • Cupboard and drawers
  • Item handles and more.

How We Handle

Disinfection Process

After each stay, a comprehensive disinfection process is carried out in the villas for your health. The entire villa, especially in high contact areas, is cleaned for the next guest. Especially, every single point which is highly contacted is cleaned and disinfected in detail.

A healthy villa holiday with your loved ones awaits you with the assurance of Hellovillam! High-contact areas includes:

  • Door handles
  • Tables
  • Chairs
  • Railings
  • Kitchen
  • Taps
  • Light switches
  • Remote controls
  • Cupboard and drawers
  • Item handles and more.

Guest Protection

Guarantee

The happiness of the guests is always priorityat Hellovillam. We are always with you, with our customer support and the guest protection guaranteetoprevent any possible trouble that may occur during your holiday.

We offer a money-back guarantee on your cancellation requests due to any problems, ifyou inform us up to 72 hours before the starting date of the accommodation.

At the same time, we provide assistance with our customer support team to give you a discounted holiday in available villas located in the closest and suitable regions according to your request, within the scope of guest protection coverage.

Learn More

About Covid-19

Always follow the new measures taken regarding the Covid-19 outbreak from official sources.

You can follow the new measures in your area and all other information issued for your region from the web page of the Ministry of Health, official Hayat Eve Sigar (HES) mobile application and Covid-19 Support Line via calling 184.

A healthy and safe villa holiday is possible as long as you follow the precautions.

ith Hellovillam's customer satisfaction first policy, super cleaning service and your customer consultant who will always be a phone call away, you can enjoy the holiday of your dreams in a safe and healthy way!